The problem we have with the Type options is that there is an ever increasing number of types needed to handle as poker sites add more game variations and we track more information. In addition we...
Are you sure you don't have some other HUD software installed? The SharkScope HUD runs as sharkscope.exe, we don't have anything that would appear as a hud_x exe or application.
that's a fair point, I'll see what we can do.
PokerStars had a network wide outage, not a lot we could do about that.
We can't think how those exes would have any effect on the HUD. What happens if you kill those exes?
Hi Thrash I'll respond in more detail tomorrow, but a couple of quick points.
The miscellaneous data and the frequency of play information are now simply additional columns in the main...
Some of our updates for PokerStars are a bit behind today as we are performing some database maintenance but it should be caught up again soon with no results missed.
Just email support@sharkscope.com and they will be able to verify your account with you.
The version of the HUD we released this morning now supports all versions of the iPoker software.
iPoker are in the process of updating to their new software and the HUD was updated for this new version. Unfortunately not all skins have moved over to the new software yet, so we've now managed...
Nevermind, I've seen your post in the other thread now.
Yes, the HUD doesn't support launching PokerStars.be at the moment but we'll get it added in the next HUD release.
Can you try reinstalling PokerStars and see if that helps?
Are you running the PokerStars.com software or one of the regional sites, e.g. PokerStars.be etc?
We are not aware of any current problems with the HUD and 888. Do you have any anti virus software running that you could try disabling to see if it helps?
Hi Thrash, can you describe what work flow is now tougher and we'll look into it.
They are normally update about once every 24 hours. You can see the last update time shown at the top of the leaderboards.
Please use the new site (http://beta.sharkscope.com) as there's a "Year to Date" option there.
As far as we can tell, the Scheduled tournaments on Svenskapels seem to be fully covered in the last 72 hours. Please let "support" know if you have any additional information to tie the missing...
I'm afraid we've never come across a problem like this. Were all the player statistics definitely overlay on the table before this was happening? Does it happen everytime?
To optin or opt if you can't transfer money just send an email to PokerStars support and they will forward the request to us.
Unfortunately we had a tracking outage for iPoker yesterday after iPoker did an upgrade. It's fixed now, but unfortunately any missed games cannot be retrieved. I'm very sorry for the...
If you are still having a problem please email support@sharkscope.com and they will be able to give you a file that will fix the problem...
Unfortunately we don't offer refunds for purchases of the SNG Guide unless there is some technical problem such as inability to access the videos for example.
We provide typically the first...
You should see a fix for this in the next couple of days.
We updated the HUD yesterday to support the latest version of the PokerStars client. Unfortunately it appears the Pokerstars are only gradually rolling their update to users, so not everyone will...
We should have a fix released in the next few hours.
We're looking into this, we'll post as soon as we have a definite answer on what's gong on.
Hi,
to recover an account where you have lost access to the email address on the account, please see this page:
...
This seems to be a bug in some versions of IE8. Could you please try windows update to see if you have all the updates available for this browser?
Otherwise please try some of these...
If you look at the types drop downs there are a number of new options, such as being able to filter by the Difficulty of the tournament and if a Deal was Made. These would both require 2 new drop...