Guilty Until Proven Innocent...

Quote from 21st Dec's Blog;

"On another note of dumbness, I had sent an email to Full Tilt from my brother's email address accidentally! He used my laptop, and didn't sign off his email, and I didn't notice it was his. He has an account with Full Tilt too, so I had to resend another email from my email address and explain the situation. I just hope they don't think I'm multi-accounting. :S"

Well yesterday morning I got an email from Full Tilt. I was hoping that my honesty would be rewarded, but I guess our names and addresses were too similar? Its always a risk when you have people playing in the same house. Even if he doesn't play on Full Tilt anymore...

"Hello,

Thank you for contacting Full Tilt Poker Support.

The email address you've contacted us from is registered to a different Full Tilt Poker account than the one you're inquiring about.

Our policy is that one Full Tilt Poker account is allowed per player. Your primary account 1683 is the only account you are permitted to use on any version of the Full Tilt Poker software, and we ask that you do not create any additional accounts.

Please be advised that the following account has been closed:

xxxx

If you would like a full explanation of our site terms, please visit our website at: http://www.fulltiltpoker.com/site-terms

This closure applies to all versions of the Full Tilt Poker software originally downloaded from any of our .com, .net, or .org websites.

Thank you for your cooperation, and if there's anything else we can do for you, please let us know.

Regards,

Murat
Full Tilt Poker Support"

Firstly, to show how good they are they got things mixed up. They've blocked "1683", and my brother can still sign into "xxxx". So well done for writing the wrong thing. Secondly, they should know that I am not multi-accounting seeing as they had already investigated my account in the beginning of October, and my brother is not active in his account for ages.

Anyways, I've googled these kinda things and hopefully they will give me my money back. With other multi-accounters (I AM NOT) they have. I'm basically gonna be playing Pokerstars in 2010 now, which is shame considering the amount of time I've spent on Full Tilt's promotions, of which I was gonna grind out my Iron Man bonus in the new year. For me, there's no point in playing Full Tilt without rakeback, especially the amount I'm planning to. I've always considered Full Tilt to be better then Pokerstars, but this fiasco really has opened my eyes to the complete retardedness of how they handle these situations.